Help Center

A short clip plays. Touch the screen the moment the subject lines up with the drawn outline. The clip freezes on the exact frame that was visible when you touched, and that frame is the one that is graded. Hold to keep it frozen; release after a miss to let the clip continue.

Each run allows a limited number of pauses, and the budget tightens as you progress: chapter 1 allows 5, chapter 2 allows 4, chapters 3 and 4 allow 3, chapter 5 allows 2. When you run out, you can continue with +1 pause by watching an optional ad or spending coins, or end the run and try again.

Stars depend on how close your frozen frame is to the perfect moment. Clearing a level always gives at least one star. Your best result per level is kept on our servers, so replaying a level never lowers your record.

Levels unlock in order. Clear the current one to open the next. Levels are grouped into chapters of 10, and every fourth level is a deliberate difficulty spike, so a hard wall now and then is by design.

No. Every clip is generated video produced for this game. Nothing shows real events or real, identifiable people.

You have a pool of 5 lives. Entering and clearing a level are free; losing a level costs one life. Lives regenerate one at a time on a 20-minute timer. When the pool is empty you can wait, refill with coins, or use the lives refill purchase, which is offered only while the pool is empty.

Clearing levels pays coins based on your stars. The daily reward on the map becomes available from your second day of play, and the treasure chest opens on a timer with a randomized coin amount. Optional rewarded videos, where available, also pay out.

Balances live on our servers and are applied once the server confirms the claim. Return to the map or restart the game and the balance refreshes. If it is still missing after a few minutes, contact us with your Player ID and the approximate time of the claim.

Open Settings → Account. The Player ID row shows the first characters; tap it to copy the full ID. Include it in every support message, it is how we find your account without needing any personal details.

1. Make sure you are online, then fully close and reopen the game. Delivery follows store confirmation and server verification and can take a minute during a pending payment.
2. Open the Shop and tap Restore Purchases.
3. Still missing? Email us with your Player ID, the store (App Store or Google Play) and the order ID from your store receipt. Never send card numbers or passwords.

Install the game, sign in with the same Apple or Google account you purchased with, open the Shop and tap Restore Purchases. Remove Ads is tied to your store account, so it restores even if game progress did not.

It permanently turns off interstitial ads between levels and banner ads for your account. Optional rewarded videos stay available because they are something you choose to watch for a reward, and they never start on their own.

Payments are processed by Apple or Google, and refunds go through them:

• App Store: go to reportaproblem.apple.com, sign in and choose the purchase.
• Google Play: open the Google Play refund page or the order history in the Play Store app.

If the store points you back to the developer, email us with the order ID. Our full refund terms are in section 7 of the Terms of Service.

A pending payment can show as two lines in your store account before it settles into one. If two charges remain after 24 hours, request a refund for the duplicate from the store as described above and tell us the two order IDs so we can check delivery on our side.

Yes. Use Apple Ask to Buy or Screen Time on iOS, and purchase authentication in the Google Play Store settings on Android. These controls are managed by the stores and cannot be bypassed by the game.

No. The game creates a guest account for you on first launch. Linking is optional: Sign in with Apple on iOS or Continue with Google on Android, both under Settings → Account.

Link your account in Settings → Account. Progress, coins, lives and stars are stored on our servers and attached to that link, so you can recover them on a new device or after reinstalling. A guest account that was never linked cannot be recovered after the app is deleted.

1. Open Settings → Account and sign in with the Apple or Google account you used before.
2. If the game finds two saves, a Choose Your Save screen appears. Pick the one with the further progress; the other is discarded.
3. If you never linked, the old guest account cannot be recovered. Contact us anyway with the old Player ID if you still have it and we will check what is possible.

Yes, with a linked account. Progress syncs through our servers; finish a level on one device and it appears on the other the next time it goes online.

Settings → Account → Name. The first change is free; later changes may cost coins. Names are moderated. Report an offensive name to us with a screenshot and we will act on it.

Interstitial ads only show between levels, never during a round: first at level 10, then at most every third level end with a minimum gap. Rewarded videos only play when you tap to watch one. Remove Ads turns the interstitials and banners off for good.

The reward is confirmed by the ad network's server, which can take a few seconds. Stay on the screen until the ad closes on its own. If the reward is still missing after a minute, restart the game; pending rewards are re-checked at launch. Persisting? Tell us the time and what you were trying to unlock.

Take a screenshot, note the approximate time, and email us. We escalate it to the ad network with the details they need to block the creative.

iOS: Settings → Account → Ad Privacy opens the system settings for tracking permission. Android: Settings → Account → Ad Privacy opens the game's privacy choices and, where applicable, the consent form. Details are in the Privacy Policy.

Settings → Alerts. Turning it off cancels every scheduled reminder immediately. If the switch does not turn on, the system permission was denied earlier; the game opens the device's notification settings so you can allow it.

You should not. Reminders are cancelled whenever the game is in the foreground. If it happens, note the time and let us know your device model and OS version.

The first launch needs an internet connection to create your account and load level tuning; afterwards, bundled levels play offline. Check Wi‑Fi or mobile data, make sure the game is allowed to use mobile data in system settings, then tap Try Again.

Fully close the game and reopen it. On Android, also clear the app's cache from system settings (not its data). If a required content update is downloading, wait for the progress to finish; it resumes where it stopped.

Update to the latest version from the store, restart the device, and make sure at least 1 GB of storage is free. If it keeps happening, send us your device model, OS version, Player ID and what you were doing when it crashed.

iPhone running iOS 17 or later. Android phones running Android 10 or later. Tablets and iPads are not a supported layout in this version.

In the game: Settings → Account → Delete Account and confirm. Without the app: use the account deletion page. Deletion removes progress, coins and lives; it does not cancel store purchases or refund them.

The Privacy Policy lists everything: account and progress data, purchase records, diagnostics, and what ad and analytics partners receive. The game does not ask for your age, location, contacts or photos.

It is a general-audience game and is not directed to children under 13. Parents can manage purchases through Apple or Google family controls, and can ask us to delete a minor's account at any time.